Contact & Customer Support Policy

Last updated: August 2026

This website is operated by TPS Collective Ltd trading as The Prize Society (“The Prize Society”, “we”, “us” or “our”).

We are committed to providing clear, responsive and professional customer support.

How We Can Help

Our customer support team can assist with enquiries relating to:

• competitions and entries;
• paid and complimentary competition entries;
• orders and payments;
• complimentary entry validation;
• winner announcements and prize claims;
• prize delivery;
• account support; and
• general customer service enquiries.

Contact Us

For customer support, please contact:

TPS Collective Ltd
Trading as The Prize Society

Email: support@theprizesociety.uk

We aim to respond to customer enquiries within 24–48 business hours.

Response times may occasionally be longer during particularly busy periods, weekends or public holidays.

Information to Include

To help us deal with your enquiry efficiently, please provide, where relevant:

• your full name;
• the email address used for your entry or order;
• your order number, if applicable;
• the name of the relevant competition; and
• a clear description of your enquiry.

Please do not send payment card details or other unnecessary sensitive financial information by email.

Entry & Winner Verification

The Prize Society may request additional information where reasonably necessary to verify a competition entry, complimentary entry submission, payment, eligibility or prize claim.

Any personal information provided to us will be handled in accordance with our Privacy Policy.

Complaints

If you are dissatisfied with any aspect of our service, please contact us using the email address above and include “Complaint” in the subject line.

We will review your concerns and aim to provide a response as soon as reasonably practicable.